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Jacobo Correa

Advisor 1 – Customer Service
Skills
(Self-evaluation)
Communication 100%
Crm 100%
Automation 100%
English 91%
Ai 90%
English 90%
Languages
Ingles:
  • Habla
    75%
  • Lectura
    75%
  • Escritura
    75%
Español:
  • Escritura
    100%
  • Lectura
    100%
  • Habla
    100%
Professional profile

Proactive and adaptable person with strong willingness to learn . Stands out for attention to detail , service-oriented attitude , goal orientation , responsibility , and integrity . Committed to contributing positively to the team

Work experience

Advisor 1 Customer Service
concentrix | May 2025 - December 2025 (7 meses)
Used skills

Responsible for instructing clients, clarifying doubts, and managing platforms such as Amazon, Flex, and Zendesk for customer service.

Major achievement

Managed customer service via calls, chats, and email using Amazon, Flex, and Zendesk. Instructed clients for better application performance (Lyft).

Not Specified
pizzeria vesuvio | May 2023 - November 2023 (6 meses)
Used skills

No specific role mentioned, but contributed to team with service attitude and responsibility.

Major achievement

Worked in a service-oriented environment, demonstrating responsibility and attention to detail.

Education experience
Python Course
University of medellin | Bootcamp
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