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Johan Stiven Parra Avila
Level 2 Service Agent
Professional profile
Self-taught with knowledge of computer equipment support, office automation and employee service.
Work experience
On-Site Support Technician Level 2
global talent sas
|
January 2024
-
March 2024
(2 months)
Used skills
Technical support
Security of the information
Documentation
Case management
Sla
Service Agent Level 2
pear solutions sa
|
April 2023
-
December 2023
(8 months)
Used skills
Windows
Office 365
Technical support
Macos
Incident management
Helix
Vip attention
Assistant Ii Apprentice – Technology And Information
bioagricola del llano s.a.
|
June 2021
-
December 2021
(6 months)
Used skills
Windows
Technical support
User support
Assertive communication
Preventive maintenance
Education experience
Short Course in Computer Architecture
Sena
| Technician
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