Johan Martinez
Ingeniero de soporte técnico
Professional profile
Passionate about software development with over 3 years of experience in providing support and development in USA and LATAM , expertise in API based solutions
Work experience
Technical Support Engineer
reloadly | January 2023 - December 2024 (1 año 11 meses)
Used skills
Troubleshoot system alerts, escalate critical issues, and provide root cause analysis reports for critical downtimes.
Major achievementEfficiently manage ticket handling via Hubspot and Jira.
Analista De Soporte - Mpn
microsoft | January 2022 - December 2022 (11 meses)
Used skills
Scheduled and confirmed appointments, typed and proofread correspondence.
Major achievementDetermined and established office procedures and routines.
It Support Agent
facebook | January 2021 - December 2021 (11 meses)
Used skills
Guided customers to resolve incidents and improved response times.
Major achievementSolved incident tickets with the WhatsApp platform.
Education experience
Ingeniero de Software
Current institution | Profesional
Current institution | Profesional
Generated by
