IT operations management, SLA compliance, business continuity, contract management, OPEX budget optimization, cybersecurity compliance, innovation, and continuous infrastructure improvement.

I led the efficient management of technological infrastructure, SLA compliance, data center centralization, Service Desk optimization (70% to 90% efficiency), team leadership, and OPEX reduction.

Planning and execution of application projects, process automation, cybersecurity integration, use of PMP and Agile, continuous improvement, and solution sustainability.

Business application project management, multicultural team leadership, digital transformation, goal achievement, and recognition for excellence in execution.

Budget management, security policy compliance, team leadership, asset management, IT/OT process and architecture implementation, contract and vendor management.

I led regional teams, managed KPIs, implemented hybrid models, saved USD $1M in OPEX, implemented cloud SCADA projects for green energy, and met global standards.