Responsible for QA processes with web and IVR apps, chat, email, social media, smart IVR, API testing with Postman, performance testing with JMeter, Cypress, Playwright, and omnichannel platforms.

Test analyst for web, IVR, chat, email, social media, and smart IVR with AI. Experience with API testing (Postman), performance (JMeter), Cypress, Playwright, and omnichannel platforms.

Responsible for quality and tests of Concentrix’s chatbot, manual and functional testing, and integration as tester for web and IVR applications.

Proposed automation of chatbot testing with Selenium. Focused on functional, acceptance, and manual tests for web and IVR applications.