Responsible for payments and billing of products, digital files, Customer Service and PQRS attention, accounting management of billing, income report and management of management indicators, Callcenter, Digital Marketing (Social networks answer questions and concerns) Management Countries Guatemala, Salvador and Colombia

Customer and foreign currency management

Responsible for providing customer service, problem resolution and providing direct brand information. Attend and classify PQRS requirements to respond in the required times. comply with management indicators, monitor the comprehensive management system with its respective feedback to each area, provide correct customer service, CRM management, CallCenter management.

I work with large stores like Alkosto

Responsible for electronic invoicing and customer follow-ups, management of portfolio status, implementation of PQRS processes, review of parafiscal contributions, support in supplier purchasing management, implementation of codes and project expense procedures and the necessary requirements. . Management and implementation of electronic billing and customer service software, management and control of the company's files, tabulation in Excel of invoices and project control,

Implementation and management of the electronic billing program within legal parameters