My experience has been based on Customer Service, currently working with Latam where there are flight delays during the week and to offer alternatives it is sometimes necessary to negotiate or debate to finally provide a solution to your request.
I had the responsibility of organizing tourist plans, especially nature destinations, receiving calls or receiving the client personally in the office, providing the necessary information to finally close the sale.
He was the person in charge of organizing tourist plans for the destination of San Andrés, receiving calls or receiving the client personally in the office, providing them with the necessary information for the tourism agents or the client to purchase the tourist packages, after completing the sale; made the reservation in the Amadeus system, called the hotels to confirm availability, organized the in-out transfers and tours