María Auxiliadora Tellez
Experience Coordinator
Professional profile
Customer experience, quality, and digital transformation specialist, with over 7 years of experience leading strategic projects for continuous improvement, loyalty, and service in BPO, retail, and multi-channel environments.
Work experience
Experience Coordinator
almacenes maximo sas | May 2024 - January 2025 (8 months)
Used skills
Implement a quality and customer experience model aligned with COPC V7.
Major achievementOptimize processes, improving operational efficiency by 80%.
Head Of Quality And Experience
comware sas | March 2023 - August 2023 (5 months)
Used skills
Implement operational improvements, increasing efficiency by 20%.
Major achievementLead monitoring and quality assurance teams, increasing satisfaction by 30%.
Cx Leader
apex america bpo | November 2021 - February 2023 (1 year 3 months)
Used skills
Implement omnichannel solutions, achieving a 43% increase in service recommendations.
Major achievementDesign personalized customer service strategies, improving retention by 20%.
Education experience
International Program in Project Management
Bsg institute | Specialization
Bsg institute | Specialization
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