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Martha Muñoz Perez

NOC Front Office Analyst L1
Skills
(Self-evaluation)
Information analysis 50%
Monitoring 50%
Languages
Professional profile

Work experience

Noc Front Office Analyst L1
adecco outsourcing. sector telecomunicaciones tigo | May 2019 - August 2023 (4 years 3 months)
Used skills

-Alarm monitoring - fiber optic monitoring on the different platforms Temip, Alcateel (ams), Service Desk, cacti. Analysis. - Fault management and detect damage to network resources and perform remote diagnosis. -Management of problem tickets, incidents and night problems.

Major achievement

Management and knowledge in: -Temip - Alcateel (ams) - Service Desk - Cacti

Education experience
Other not Specified
Itm, instituto tecnológico metropolitano | Undergraduate
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