• Translate the information provided by the company to the potential buyer or business partner. • Translate all questions and answers that either party had. • Explain in English or Spanish the doubts related to the products, the logistics and any questions related to the trade that they may have.

• Answer the phone in a professional manner • Provide customers with their account balance, transfer money between their accounts and solve customer requests according to their requirements. • If necessary, transfer the call to more specialized departments, such as mortgages, car loans or investments. • Book appointments for clients at your branch.

• Answer all calls professionally identifying myself and the department to which I belong. • Find the authorization note where the original account holder releases the line to the receiving account holder. • Create a new account for the receiving account holder and run a credit check to verify eligibility for a line. • Transfer the line(s) from the original account to the receiving account after