Cell leader, in charge of constant monitoring of the application, solving problems in production, correcting from database, backend and frontend development, definition of incident attention processes, characterization of the area.

In charge of defining the application support process from scratch, definition of flows, ANS and attention processes.

Responsible for the study of problems and needs present in the organization and its customers to determine how hardware, software applications, databases, networks, people and procedures can act together to solve problems in the most appropriate way and improve processes of the company and its information systems.

Definition of the incident attention process, definition of the development process.

Analysis of technological problems of the company, in order to implement solutions that help minimize the impact or its definitive solution, implementation of software development and hardware administration from all perspectives of an information system