Helpdesk customer New Stratus Energy (contractors)

Service desk related to requests and incidents on petrotechnical applications, data analytics with TIBCO Spotfire to offer information quickly to the client, use of tools for web development and administration of the PaaS Cloud service with Active Directory in the management of users/clients who use the applications.

Customer service agent in social networks (Twitter, Facebook and Instagram) with Falabella.com in Chile, related cases/requests regarding the status of their purchases, pending refunds and escalation in purchase requests/claims.