Sabas J. Hurtado
Customer Service Agent
Professional profile
Bilingual Customer Service and Sales Professional with experience in fintech , streaming , videogames , and insurance . Skilled in inbound/outbound support , lead qualification , account assistance , and issue resolution . Strong communication and problem-solving abilities
Work experience
Assisted customers with orders, deliveries, billing, account updates, and dispenser services. Ensured satisfaction by resolving issues promptly and delivering clear, professional assistance.
Major achievementProvided bilingual customer support for Primo Water and ReadyRefresh clients via phone and email, resolving orders, deliveries, billing, and account issues.
Maintained customer satisfaction by providing clear and empathetic guidance for streaming, subscription, billing, and technical issues.
Major achievementDelivered real-time support for Disney+ customers via phone and chat, resolving streaming, subscription, billing, and technical issues.
Answered account and product queries, resolved transaction and app navigation issues, documented interactions, and followed up for resolution.
Major achievementSupported users of a fintech platform, handling inbound calls and resolving account, transaction, and verification issues.
Education experience
Institucion educativa simon bolivar | Bachiller
