Remote and In-Person Support

• Service desk support 1st level Management Center (CDG) for Banco de Bogotá Applications. • Management of remote technical support through applications such as Aranda, Teams, remote desktop. • Creation, management, escalation and closure of duly documented cases using HP's Service Manager Process Service tool with time compliance. • Administration, management of teams and users with the Active Directory (DA) application, Aranda.

• 2nd level help desk support for electronic billing and service desk (MDS). • Management of remote technical support through applications such as Team Viewer, AnyDesk, Skype and Windows remote desktop.{** *}• Creation, management, escalation and closure of duly documented cases using the HP Service Manager Process Service tool. • Administration, management of teams and users with the Active Directory (DA) application in accordance with the organizational hierarchy of the company.