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Tatiana Conde
Customer Service Agent
Professional profile
Work experience
Customer Service Agent
qualitas compañía de seguros colombia
Used skills
Customer support
Conflict resolution
Documentation
Continuous improvement
Request management
Quality Analyst
sbs seguros
|
February 2023
-
October 2023
(8 months)
Used skills
Preparation of reports
Nps
Quality analysis
Process validation
Improved satisfaction
Back Office And Customer Service
sbs seguros
|
February 2022
-
February 2023
(1 year)
Used skills
Optimization of processes
Generating reports
Complaints management
Internal coordination
Education experience
Information Systematization Technician
Sena
| Technician
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