Juan Esteban Restrepo
Technical Support Level 1/Level 2
Professional profile
Systems technician, currently completing a degree in networking and cybersecurity. Experience in IT infrastructure support, administration, and monitoring, including firewalls, networks, virtualization, and cybersecurity. Responsible, proactive, and results-oriented.
Work experience
Design, implementation and support of IT infrastructures, firewall administration (Sophos, Fortinet, pfSense), VPN configuration, network administration, Windows server support, email migration to Microsoft 365, process documentation and user training.
Major achievementAdministration and monitoring of technological infrastructure, configuration and management of firewalls (Sophos, Fortinet), LAN/WAN/VPN networks, server support, migration of services to Microsoft 365.
IT infrastructure support and administration, user monitoring and support, Active Directory management, firewall administration (Fortigate, PFSense, Mikrotik, Sophos), Office365 administration, Acronis CyberCloud, antivirus consoles (Sophos, Kaspersky), virtual machines (HyperV), virtualized servers.
Major achievementConfiguration and monitoring of network devices (router, switch, firewall), Office365 administration, Active Directory management, administration of Sophos, Fortinet and Acronis consoles.
Support and technology, hardware and software installation and configuration, network device monitoring, staff training, backups, preventive/corrective support, billing processes and customer service.
Major achievementConfiguration and monitoring of network devices (router, switch, firewall), user support, training, periodic backups and equipment administration.
Education experience
Instituto de ciencias aplicadas (indecap) | High School
