Carlos Eduardo Rodriguez Molina
Operations Supervisor
Professional profile
I am a responsible person, dedicated to my work, willing to work in a team, with great charisma to work with customer service and organization of goals. Technologist in Human Talent Management, to facilitate in the company functions of administration and strategic direction of human capital and provide the necessary mechanisms and environments that promote motivation and productivity in the organization.
Work experience
Supervising and coordinating passenger service personnel, baggage handling, loading and unloading, security, aircraft maintenance, etiquette and presentation. Ensuring compliance with regulations, efficient operation of airport ground operations, management of aircraft ground handling and related services, control of passenger and baggage movement, ensuring compliance with safety regulations, organization of shifts and assignment of duties.
Major achievementSupervision and coordination of daily operations of the Marshaling Plan-Avianca.
Feedback identifying strengths and opportunities for improvement, monitoring compliance with commercial advisor goals, reporting critical errors, support for operational and commercial processes, generation of strategies and motivational activities.
Major achievementMonitoring of in-person, online and recorded calls.
Follow-up of corporate preferred clients, customer retention and loyalty, validation and closing of business, analysis of management indicators, SLA sizing, filing of requirements, staff sizing reports, among others.
Major achievementAdministrative management of customer service for Movistar products.
Education experience
I.e.d integrado de fontibon | High School
