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Daniel Francisco Guerrero Teran

Senior Analyst, Desk Services and Night Shift
Skills
(Self-evaluation)
Languages
Spanish:
  • Writing
    100%
  • Reading
    100%
  • Speaking
    100%
Professional profile

Eighth-semester Systems Engineering student with over 8 years of experience in technical support, 24/7 NOC monitoring, and telecommunications. Expert in SolarWinds, Office 365 administration, and Cisco/Huawei/Juniper networks. Strong focus on incident management, root cause analysis, and corporate client support.

Work experience

Senior Analyst Noc - Help Desk
servitel — servientrega | December 2021 - May 2026 (4 years 5 months)
Used skills
Sme Analyst Level 1
cos outsourcing — azteca comunicaciones | May 2021 - November 2021 (6 months)
Used skills
Customer Service And Technical Support Advisor
comdata — samsung club premium | April 2016 - April 2021 (5 years)
Used skills
Education experience
Conceptualization of the c Programming Language
Sena | Technological career
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