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Javier Cano Cuartas

technical support analyst
Skills
(Self-evaluation)
Collaborative work 95%
Team work 95%
Working under pressure. 90%
Leadership 80%
Languages
English:
  • Reading
    70%
  • Writing
    70%
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Professional Technician in Analysis and Computer Programming, with specialization in Database Administration (SQL Server), with work experience as a Support Engineer (HelpDesk) in the area of{*** }systems.

Work experience

Service Desk Analyst N2
pear solutions | February 2023 - Present (3 years 9 months)
Used skills

Attention to the requirements and Incidents generated by the users. Revision and repair of computer equipment. Laptops and Deskops. Software Installation. Repair and replacement of Hardware parts. Software and Hardware Maintenance. Documentation of work orders and incidents. Attention to the requirements and Incidents generated by users. Review and repair of computer equipment. Laptops and Deskops. Software installation. Repair and change of hardware parts. I kept

Support Technician
insepet | June 2021 - February 2022 (8 months)
Used skills

Execution of electrical wiring lines in Service Stations and medium and low voltage industry. Install, replace and repair lighting accessories and electrical distribution and control devices such as switches, regulators and price boards.{** *}Timely fill out the necessary documentation to ensure that electrical work is done safely. Timely and correctly fill out the ATS, before providing any service.

Systems Support
loyalty marketing service | September 2019 - July 2020 (10 months)
Used skills

Responsible for the maintenance of computer equipment, configuration of workstations, support to internal clients of the company, desktop support and applications such as Outlook, Excel among others. Make backup of equipment within routine activities . Administration of the cabling center, server room.

Education experience
Computer Science
Escuela de administración y mercadotecnia del quindio | Technician
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