Incident and request manager, ANS KPIS management, level 1-2 support for critical users or those classified as VIP, minimum response times, immediate incident solution, via face-to-face or remote

Provide training to employees in technical knowledge, and how to have better service under itil standards

Coordination of the help desk area at the national level, ISO and SOX computer security audit, constant communication with external clients that guaranteed good service, inventories and backups

Promote and get involved in several projects in various company locations nationally and internationally, great learning curve