Jorge Andrés Rincón Rodríguez
Bilingual Agent
Professional profile
Work experience
Bilingual Agent
teleperformance | February 2023 - April 2023 (2 months)
Used skills
-Identify customer needs, clarify information and offer solutions or alternatives -Provide the information requested by Capital One customers
Cs Associate Phone
sutherland global services | September 2022 - December 2022 (3 months)
Used skills
-Help customers understand more about their health plan coverage -Answer queries related to the United States health system (Medicare) -Provide all the information required by Humana customers
Sena Practitioner
ito software s.a.s | March 2022 - September 2022 (6 months)
Used skills
-Resolution of incidents reported in the help desk -Analyze and develop the solution to reported incidents using symfony and mysql -Update of the source code using the azuredevops repository - Source code deployment to test server and production server
Education experience
Other not Specified
Sena servicio nacional de aprendizaje | Technician
Sena servicio nacional de aprendizaje | Technician
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