Meruska Sivira Briceño

Incident Management Analyst

Professional profile

Telecom engineer specializing in systems and networks such as LAN , MAN , VLAN , VMWARE , and Hyper-V. Proficient in Active Directory , GPO , traffic analysis using Orion and SolarWinds , Palo Alto servers , DNS , Proxy , DHCP , SFTP , firewalls , SQL , Python , Linux , PowerShell , with recognized leadership skills

Work experience

Incident Management Analyst

teleperformance

Used skills

Proven IT support experience with strong problem-solving skills.

Major achievement

Experience in ensuring and following up on impactful incidents, generating corrective actions on servers, consoles, and SQL databases, providing support of web applications, troubleshooting.

Technical Support Engineer

atento s.a

Used skills

Resolve network issues, installation and management of multiple software.

Major achievement

Competent in resolving hardware problems from different vendors, installation and management of multiple software, management and control of assets.

Education experience

Server Administration
Udemy | Bootcamp

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