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Paola Jackeline Valencia Goméz

service agent
Skills
(Self-evaluation)
Confidence building 50%
Charismatic 50%
Honesty 50%
Adaptability 50%
Teamwork 50%
Collaborative work 50%
Good performance 50%
Working under pressure. 50%
Listen here 50%
Motivation and confidence 50%
Languages
Spanish:
  • Escrevendo
    70%
  • Leitura
    70%
  • Fala
    70%
Professional profile

Work experience

Call Center Agent
mcc sas | July 2020 - November 2023 (3 years 4 months)
Used skills

Campaign for Cali transit for appointment assignments for the removal of immobilized vehicles, appointment for driving license processes, procedures for vehicles registered in Cali, assignment of road course appointments by summons, making payment agreements or full payment, orientation to the user of the requirements, handling work under pressure. Chat management and service satisfaction surveys.

Major achievement

work under pressure, patience, active listening,

Education experience
Business Administration
Cencac | Technician
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