Quality reviews are carried out on shopee products before publishing them, it is supported by the management of projects assigned by the client in Mexico, support is provided to the supervisor in the operation, complying with quality and productivity parameters, speeding up the work.

Analysis work is carried out on each of the requests that arrive at the help desk through authorized mail, requests are created in the GLPI work tool, categorized and scaled to the corresponding level, traceability and monitoring of all the requests and the closing of the same is generated at the moment in which they already have a defined solution.

Support and maintenance work is carried out on site as well as follow-up on requests and validations at the area's infrastructure headquarters, direct support is provided to doctors in order to reduce any impact that may be had with any system failure and the patient will not be affected. , help is provided with the implementation of a help desk by creating standards of care as well as service levels, maintenance is carried out and follow-up