Customer service, diagnosis and resolution of technical issues in connectivity services, case registration and closure, customer support, escalation of complex incidents.

First-level technical support, incident diagnosis and resolution, case registration and tracking, SLA compliance, empathetic care, and escalation of complex problems.

Web application development for employee management, requirements gathering, technical documentation, functional testing support and QA technical support.

Web application development, requirements analysis, technical documentation, functional testing and QA support, use of Git and agile methodologies.