 Handling up to 230 people in regular seasons, of which approx 158 were direct, Operations and Credit To ensure the correct functioning of the processes to guarantee adequate customer service. Control of financial expenses, inventories and all retail KPIs.  The Chiefs of each area reported to me with their indicators. Guarantee the fulfillment of the daily commercial goals, month and year Guarantee fulfillment of EBITDA and PYG and Expenses control

 The only store in Antioquia to achieve compliance with the Incentive Plan (4 Quart) of 2020 and the only country that met the 3 measured indicators (Sales, NPS and Loan Sales) growing 18.5% in pandemic Vs same period of 2019, with 65% of the stipulated payroll and traffic decreasing 35%

In charge of the Corporate Channel at the national level Elaboration of virtual catalog for clients such as Employee Funds, Institutional clients of massive purchases, opening of new markets. Handling of tenders and large businesses with institutional clients.  I am entrusted with the direction of the Premium Room of Factories United additional to my original work. Administrative management of the sales staff and responsible for the fulfillment of the warehouse's goals.

In the Premium Room since Jun-2013, in 7 months we managed to recover what was lost in the 1st semester and we generated profits x 26.6 million, which did not happen 1 year ago and also zero errors in billing, without counting on the positive perception of regular customers, in service improvements

 Responsible for the opening of new clients that require air cargo transportation.  Administration of the logistics and commercial personnel belonging to the Antioquia area, negotiations at high levels to link new markets, such as (Florida West Airlines, MasAir, DynCorp or Plan Colombia, Tampa, Zenú, Éxito, FedEx, Panalpina, etc. ).  I provided the National Training of the ICargo information system, acquired by the company and of which I was its administrator

 I received the training of the Ings. Costarricences, of the ICargo system, and I was the multiplier of this at the national level and of which I was its administrator and manager at the beginning of its operation.  I designed the air guides that worked in the company