William Mauricio García Ramos
Systems Engineer
Professional profile
I have basic experience in programming and databases, on-site and remote technical support, with ease of learning and enthusiasm to learn and show my skills. I am attentive and collaborative without problem to work in a team.
Work experience
- Creation of queries in SQL Server for the development of internal projects - Database administration - Data analysis and basic management in Power BI / Soft Expert - User configuration in access control software - First and second level support to internal users
Major achievementPromotion of position in less than 6 months for high performance
Customer service in person and by telephone. Resolution of incidents presented at the technical support level. Remote support
Major achievementExcellent customer service, fast learning and responsibility with my work
Provide technical support in the company to solve problems. Create applications to facilitate processes in the company. Help officials with SAP user unlocking
Major achievementDevelopment of application for inventories
Education experience
Corporación unificada nacional de educación superior cun | Undergraduate
