Alexandra Rodriguez
Technical Support Agent - Quality Analyst
Professional profile
Tourism and hotel management administrator with experience in event coordination, travel management, and customer service. I have worked as a travel agent and portfolio manager, performing functions in the tourism and hospitality sectors
Work experience
Technical Support Agent - Quality Analyst
foundever colombia | August 2020 - Present (6 years 3 months)
Used skills
Monitor call quality, evaluate interactions, analyze data, conduct one-on-one sessions with associates, and manage certification processes.
Major achievementProvide support to users in the use of terminals and associated systems.
Au Pair
aupair care | January 2018 - February 2020 (2 years 1 month)
Used skills
Coordinated various activities and maintained a clean and safe environment.
Major achievementProvided high-quality physical and emotional care for three children.
Event Executive
club de banqueros y empresarios | September 2014 - August 2017 (2 years 11 months)
Used skills
Coordinated staff for event logistics and managed the budget.
Major achievementPrepared quotes for social and corporate events focused on catering services.
Education experience
High School
La floresta educational institution | High School
La floresta educational institution | High School
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