Management of escalations in B2B business relationships making sure that a resolution is provided effectively, ensure total customer satisfaction, attracting new business, develop action plans based on goals, timelines, scope, and risks

Recognized with an exclusive learning program to continue developing skills

Ensure the proper development and functionality of internal networks for different institutional customers, tracking and solving security and vulnerability alerts in different organizations' networks, network inventory and contracts coverage and management, and make sure that the right resources are addressed to solve clients' requirements.

Recognition for achieving sales and stakeholder satisfaction goals

Manage customer requirements based on the company policies, offering technical support related to software and hardware, promoting products to complete sales, goals achievement, and KPIs accomplishment. February 2020 - May 2021

Due to the excellent performance I had, I was appointed to give quality calibrations for the entire group.