Juan Camilo Torres
Engagement Specialist
Professional profile
Industrial Engineer from the Javeriana University, bilingual; with experience in information analysis, improving process times and allowing better decisions to be made in sales, expenses, and income of the company. Ability to solve problems, activate search for optimization of resource management
Work experience
Conducted comprehensive data analytics to refine business operations and support strategic decisions, implementing data-driven strategies.
Major achievementImproved performance indicators such as response times and service level agreement (SLA) metrics.
Applied advanced analytics to support financial planning and strategic marketing efforts, significantly improving the effectiveness of sales and marketing channels.
Major achievementLed the development and optimization of a CRM system, designed KPIs, and created intuitive dashboards in Power BI.
Analyzed logistics and supply chain processes, improving cost/benefit ratios by enhancing operational decision-making through data analytics.
Major achievementAchieved a 12% reduction in costs per load through data analytics.
Education experience
National university | Specialization
