Responsible for being the contact in commercial, contractual and service requests. Implementation of development projects, using hybrid methodologies. Follow-up of customer requests and assurance of management and response to customer satisfaction. Make account status presentations internally and with clients. Follow-up of the solution in time and quality of the incidents reported by the client

Management and leadership of projects assigned by the PMO. Business analysis, functional and technical analysis in projects. Delivery of reports on the status of assigned projects. Control customer expectations, planning, monitoring and closure of projects.

Project leader responsible for the implementation of the company's CRM and ETMS systems in multinational clients of the pharmaceutical industry in Latam. Leadership of multidisciplinary teams in different geographical locations. Commercial activities as an account executive with the assigned accounts.