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Yorleth Adriana Zambrano Diaz

Senior Software Engineer
Skills
(Self-evaluation)
Facebook business 33%
Communication 25%
Facebook ads 8%
Languages
English:
  • Fala
    25%
  • Leitura
    30%
  • Escrevendo
    25%
Spanish:
  • Escrevendo
    100%
  • Leitura
    100%
  • Fala
    100%
Professional profile

Customer Service Representative with over five years of experience in the pharmaceutical and healthcare sectors. Specialist in customer service via telephone and digital channels, with a focus on technical guidance, handling sensitive information, and empathetic resolution of requests.

Work experience

Customer Service And Digital Sales Management
drpcsoporte | February 2023 - June 2025 (2 years 4 months)
Used skills

Multichannel customer service, order logistics coordination, payment and shipping management, online store administration, and complaint resolution to ensure user satisfaction.

Major achievement

Multichannel management (calls, chat, email, social media), complaint resolution, detailed tracking, and administration of digital platforms. Focus on a service-oriented attitude, active listening, and effective communication.

Telehealth Call Center Assistant
fiduprevisora (activos s.a.) | January 2021 - January 2022 (1 year)
Used skills

Patient follow-up, information recording, guidance on digital medical results, and management of technological tools in health.

Major achievement

Outbound call management, proactive user guidance, management of health platforms, and compliance with remote medical protocols.

Pharmacy Saleswoman
droguería farmagomez | January 2020 - January 2020
Used skills

Technical advice, invoicing, cash handling, inventory control and order coordination to ensure product availability.

Major achievement

Technical customer support, clear communication, sales administration and inventory control.

Education experience
Customer Relationship Management crm
Servicio nacional de aprendizaje sena | Specialization
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