Customer Service Representative with over five years of experience in the pharmaceutical and healthcare sectors. Specialist in customer service via telephone and digital channels, with a focus on technical guidance, handling sensitive information, and empathetic resolution of requests.
Multichannel customer service, order logistics coordination, payment and shipping management, online store administration, and complaint resolution to ensure user satisfaction.
Major achievementMultichannel management (calls, chat, email, social media), complaint resolution, detailed tracking, and administration of digital platforms. Focus on a service-oriented attitude, active listening, and effective communication.
Patient follow-up, information recording, guidance on digital medical results, and management of technological tools in health.
Major achievementOutbound call management, proactive user guidance, management of health platforms, and compliance with remote medical protocols.
Technical advice, invoicing, cash handling, inventory control and order coordination to ensure product availability.
Major achievementTechnical customer support, clear communication, sales administration and inventory control.