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Heidi Sofia Gutierrez Ostos

Product Owner / Scrum Master / Project manager / PMO / Service Manager
Skills
(Self-evaluation)
Negotiation 100%
Projects management 100%
Scrum 100%
Pmp 100%
Communication in spanish 100%
Languages
Professional profile

Work experience

Adviser
h&g high growth | July 2022 - Present (4 years 4 months)
Used skills

Advisor and researcher of new tools for project management and PMO H&G High Growth. Agile and predictive.

Major achievement

The team that receives my knowledge applies it successfully in the management of their projects, establishing a scheme for continuous improvement in management. I currently support them in a few hours to update tools and some specific management consultations with clients.

Sqa Consultant For Experian Datacredito
Used skills

Strategy development for the certification of the “Omnia” project with the business areas, along with an action plan, risk identification and work schemes. Various PMI disciplines were worked together with the agile SAFe (+Scrum) framework. Management indicators were designed to measure SLA. The project was focused on the migration of the technological platform to provide the service to the end customer.

Major achievement

It was possible to work with various business areas and users to establish a strategic action plan that would allow a uniform and efficient certification space, based on quality and use of time. A synergy was achieved with the user areas in favor of excellence.

Project Manager
hacom | July 2022 - August 2023 (1 year 1 month)
Used skills

Hiring for temporary project for independent consulting in IT Project Management for Telefónica HISPAM (Colombia, Venezuela, Mexico, Ecuador and Argentina) and Telco VIVA NuevaTel (Bolivia). Project management for Venezuela and Colombia and supervision as PMO to the PMs assigned to Ecuador, Argentina and Mexico. Project: Implementation of a new SMS and USSD messaging platform, with Machine Learning and Management of KPIs with Grafana.

Major achievement

It was possible to support 6 Project Managers, 3 novices and 2 semi-seniors, to acquire new soft skills for dealing with clients and achieve satisfactory negotiation and conflict management. A radical change was achieved in the client's perception in CO and Vzla regarding the project.

Education experience
Computer Science
Uah universidad alejandro de humboldt | Undergraduate
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