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Melissa Pardo Movilla
Project Professional – Service Desk Operator
Professional profile
Work experience
Project Professional – Service Desk Operator
nexura internacional s.a.s.
|
March 2022
-
November 2025
(3 years 8 months)
Used skills
Scrum
Redmine
Product owner
Continuous improvement
Technical documentation
Kpi
Incident management
Problem management
Service desk
Itil v4
Project development
Sla
Product
Service Desk Agent
adsum soluciones tecnologicas s.a.s.
|
September 2021
-
March 2022
(6 months)
Used skills
Technical support
Corrective maintenance
Remote support
Preventive maintenance
Hardware configuration
Support And Customer Service
construarte, claro movil, digitex internacional, teleperformance
|
January 2016
-
January 2019
(3 years)
Used skills
Customer support
Hardware
Technical support
Software
Pqr management
Education experience
Software Analysis and Development Technologist
Servicio nacional de aprendizaje – sena
| Technician
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Andres GPT
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