As an Information Systems Technologist, I have a solid commitment to achieving production objectives and delivering excellent customer service. Additionally, I have advanced data management skills in Excel, which allows me to perform analysis and generate effective reports for performance monitoring. Additionally, I have experience in managing database management systems such as SQL and MySQL.
Carry out the operations assigned for the day taking into account the compliance and quality indicators, carry out the installations of the television and internet equipment according to the Client's specifications (Of course), guaranteeing the quality and reliability required by virtue of providing a good service.
Provide financial advice and carry out microcredit studies to potential clients. Visit clients both at home and at work to offer personalized advice. Ensure compliance with the productivity and quality of the microcredit portfolio. Monitor microcredits, guaranteeing timely payments and managing arrears efficiently.
Supervise and ensure the correct execution of bill distribution and public service meter reading activities. Efficiently attend to and resolve customer PQRs (Questions, Complaints and Claims), providing quality service. Participate in continuous improvement projects, contributing ideas and contributing to the development of new strategies. Monitor and control performance indicators to evaluate the effectiveness of processes and make decisions based