Directed in-country IT services with a business customer satisfaction indicator of over 95%. Implemented a Security Management System with 350+ IT security controls and attained zero findings in an internal global audit. Conducted the project to virtualize all servers and change network platforms in Colombia, generating over 30% IT cost savings.

Led initiatives by identifying commonalities across business processes to create solid global solutions and build strategic relationships between IT and business that can grow revenue by 10% annually.

Completed the planning, design, and on-time migration to the Azure cloud generating a 20% infrastructure cost savings. Coordinated an ERP solution delivery to enable the Adecco Colombia business unit to increase efficiency and attain 90% process automation.

Chaired the IT governance and aligned IT processes with business requirements, helping the business to achieve 24% of the gross margin target.

Ensured the performance of all IT applications for Latin America, maintaining availability at 99% for critical applications. Attained an on-time and on-budget delivery of a job board web application for nine countries in Latin America, supporting more than 10.000+ concurrent users.

Planned and supplied the necessary resources to achieve the rollout of global initiatives, including global-to-local integration and data migration, with an objective of 85% on-time delivery.