Juan Fernando López Serna
Collections Specialist
Professional profile
I have two years of experience in the BPO industry , where I have worked as a specialist in the collections area , managing accounts through PayPal and providing excellent customer service
Work experience
Collections Specialist
solvo global sas | June 2023 - April 2024 (10 meses)
Used skills
Handled customer feedback and complaints, managed collections, and ensured compliance with KPIs.
Major achievementManagement of PQRS and customer service.
Collections Agent
concentrix | December 2022 - June 2023 (6 meses)
Used skills
Handled incoming calls, resolved customer complaints, and managed debt collection.
Major achievementIdentified customer needs and provided solutions.
Bartender/ Server
la canita | January 2022 - October 2022 (9 meses)
Used skills
Prepared beverages, interacted with customers, and handled payments.
Major achievementProvided excellent guest experience and managed bar inventory.
Education experience
High School Diploma
Colegio gimnasio vermont | Bachiller
Colegio gimnasio vermont | Bachiller
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