Caren Liset Carvajal Medina
customer service
Professional profile
Work experience
Quality Analyst
nexa bpo | October 2021 - October 2022 (1 year)
Used skills
Audit and monitoring of calls, follow-up and detection of bad practices, presentation of indicators
Major achievementDevelopment and implementation of PDA
Asesora De Servicio Al Cliente Y Auxiliar Back Office
nexa bpo | September 2017 - October 2021 (4 years 1 month)
Used skills
Customer service advisor, support and accompaniment on the floor
Major achievementTo be able to pass on my knowledge and skills to my colleagues
Education experience
Other not Specified
Pec | Technician
Pec | Technician
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