Collection of penalty and current portfolio, generate payment agreements and follow-up to them, collection notifications, customer service, monthly collection report.

Carry out collection management for the containment portfolio from 64 months in arrears, and recovery portfolio to users with invoices of 4 months in arrears and written-off portfolio, for the GDO entity, make payment agreements and monitor them , send invoices to generate installments and/or total payments. Collection management report, daily and weekly collection. Customer service and general campaign information.

Carry out collection management, portfolio recovery for users with invoices from 4 to 13 months in arrears and written-off portfolio for the GDO entity, management of Citrix and Open esmartflex, making payment agreements and monitoring them, sending invoices to generate credits and/or total payments. Collection management report, daily and weekly collection. Customer service and general campaign information.