Laura Daniela Vasquez
Account Manager
Professional profile
My name is Laura and I've been working in the Customer Support industry for over seven years. I've worked with various companies to provide excellent bilingual (English/Spanish) support for their customers. During my time with these companies, I picked up several useful skills such as social media management, content creation, helped build knowledgebases and FAQs, owned retention efforts, and became adept at handling various side projects.
Work experience
Managed accounts, nurtured client relationships, prepared contracts, generated invoices, and provided exceptional customer and technical support.
Major achievementManaged a portfolio of accounts and served as the primary point of contact for clients. Nurtured relationships with clients to better understand their needs and objectives.
Prepared and led live demos, collaborated with founders, gathered user feedback, provided technical support, and contributed to the product knowledgebase.
Major achievementPrepared and led live demos showcasing product features to potential clients. Assisted in business development and customer success.
Provided comprehensive support for Piktochart users. Managed content creation, resolved tickets, conducted QA testing, facilitated onboarding, and contributed to team development. Consistently provided support for an average of 180 customers per month.
Major achievementManaged written and visual content creation. Contributed significantly to the Affiliate program via outreach, lead generation, and approval of qualified affiliates.
Education experience
Holberton school | Bootcamp
