General advice on characteristics, requirements, terms and conditions regarding the products offered by Avvillas bank. • PQRS management regarding issues related to fraud, savings account and credit card movements, explanation of charges applied to products, handling of suggestions and recommendations. • Provide confidential information about news presented by clients and support of joint processes.

Providing information to the client about the status of their account and transactional movements. • Filing of transactional news, fraud, validation of the owner, technical support, etc. • Movement certifications, account activation, account unlocking processes.

Cash receipts: enter customer information into the SIESA accounting system and record the serial number on the copy of the invoice. • Bank deposits in the system and verification of the list of deposits by clients in the Davivienda, Banco de Bogotá and Banco Caja Social banks. • Affiliations to the social security system.