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Julian Fernando Paternina Gutierrez

Bilingual Callcenter Agent / Sr. Advisor I, Customer Service
Skills
(Self-evaluation)
Languages
English:
  • Fala
    85%
  • Leitura
    95%
  • Escrevendo
    90%
Spanish:
  • Escrevendo
    100%
  • Leitura
    100%
  • Fala
    100%
Professional profile

Versatile, proactive, and results-oriented individual with experience in customer service, invoicing, administrative support, and user assistance. I excel at adaptability, communication, and problem-solving.

Work experience

Bilingual Callcenter Agent / Mr. Advisor I, Customer Service
concentrix experts colombia s.a.s | September 2024 - July 2026 (1 year 10 months)
Used skills

I provided customer support and assistance in English and Spanish, resolving concerns and managing requests efficiently, highlighting a service-oriented attitude and communication skills.

Major achievement

Customer service in English and Spanish, effective communication skills, service attitude, active listening, and adaptability in high-volume environments.

Billing Assistant / Pyp Biller
asociacion sindical de trabajadores unidos | July 2021 - December 2021 (5 months)
Used skills

Billing for hospital services, user support, handling of confidential information and administrative support, highlighting a positive attitude and responsibility.

Major achievement

Billing management, customer service, responsibility and compliance in administrative tasks.

Administrative Assistant
sindicato de trabajadores de la salud y la industria | November 2020 - June 2021 (7 months)
Used skills

Administrative assistant in a hospital, performing tasks such as document management, user assistance and support in internal processes, demonstrating adaptability and communication.

Major achievement

Administrative support, user support, document management and teamwork.

Education experience
Diploma in Occupational Safety and Health 120H
No especificada | Technician
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