Carlos Manuel Miranda Osorio
Product Owner | Technology Solutions Leader
Professional profile
As a Product Owner, my capacity is broad in understanding the needs and pains of the client together with the Product Manager, creating RPA and Intranet products to enable corporate services that meet their expectations, adding value from said solutions and scaling with constant deliveries. that are aimed at improving the quality of each product delivered. I have focused on reducing high costs
Work experience
Technical and administrative leadership of the Maintenance and Evolutionary Post-Sales cells for the company. Management of the Maintenance team to close documentary gaps in software developments and implementation of maintenance initiatives for tools in production. Management of the evolutionary team for the development of software projects such as the organization's new Contact Center tool.
Major achievement• Lead the after-sales solutions team in achieving documentation of software solutions manufactured by the organization with a documented gap or no documentation. • Lead the team to resolve incidents and correct code.
High experience accompanying the stakeholder to develop the vision of the RPA product with the necessary artifacts and turn it into an efficient, secure and scalable RPA software product. Delivery of constant value to the areas by making significant increases in the robotic products already implemented under the Scrum framework.
Major achievement- Development of robotic assistants for different areas of the organization. - Development of corporate intranet services
Specialist in the development of robotic assistants according to the needs of the area. Management of collection and refinement of requirements to measure the viability of the requested development.
Education experience
Catolica del norte fundacion universitaria | Undergraduate
