Configuration of printers on computers, with their respective printing profiles Make contact and validation with users of the failures presented. Creation, monitoring and resolution of reported incident requirements Provide advice and response to concerns and doubts presented with the service Taking orders and monitoring them

Skills in customer service, specific knowledge, problem solving, logistics and people management.

Carry out inventories of the company's assets and real estate, register them in the application and place an identification plate The return process for leasing equipment from the ITO team for Milenio PC is carried out The return of the equipment is coordinated company equipment also under the Bancolombia leasing modality

Work experience and specific knowledge

Remote support for quick assistance, anydesk, Skype or teams Computer equipment configuration Active directory administration Basic application configuration On-site support for urgent requirements

Technical knowledge and systems technician title