Sergio Hernan
Service Desk Agent 1B
Professional profile
Systems technician worked in the area of assistance and problem resolution remotely and in person basic knowledge of office automation, ITIL Methodology, Management and categorization of tickets.
Work experience
Agent Service Desk 1B
sonda | February 2022 - Present (4 years 9 months)
Used skills
Provide support and technical assistance to users, ensuring a timely solution to their requirements, provide technical support by delivering and recording all information, provide technical assistance for incident resolution.
Systems Technician
stefanini sysman | April 2021 - October 2021 (6 months)
Used skills
Technical, remote and face-to-face assistance to solve software, network and service problems, VPN network configurations, review and status of the data center, server assembly (physical part), generation of backup copies sent from the different services mounted on the servers .
Education experience
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