Julián Sierra Oquendo
Service Analyst
Professional profile
Julián Sierra is a responsible and upright person, who has the skills to develop ICT projects. He is a responsible person, who loves his profession, who gives everything to achieve his goals and who deeply loves his family and pets.
Work experience
Attention to requirements by financial institutions and specialists in the Services Area in order to provide solutions to incidents and problem cases presented. Management in databases and application logs, preferential banking customer service.
Major achievementProvide second level support to corporate clients of national and international banks and support in the creation of Requests and Incidents in the JIRA Ticket Management tool.
Management, execution and evaluation of electronic security projects, management of work teams, incident resolution and direct dealings with the client. Purchase, installation and equipment conf.
Major achievementPreparation of proposals and subsequent execution of electronic security projects, CCTV, facial recognition, LPR, VoIP, IP-PBX.
Operations manager, admon and review of platforms, servers and storages. Monitoring of the software and processes of the Corona tableware company. Attention to incidents and requirements
Major achievementBuild trust in the work team and the client due to my good handling of incidents and problem solving at critical moments
Education experience
Ing. telecomunicaciones en universidad de medellín | Undergraduate
