Provide solutions to the needs expressed by the client when they gave them a solution by telephone, studying and closing the client's claims

Help new agents learn the company's operations in the fastest way to avoid as few errors as possible in the procedures.

Getting the formations that help to be back office since it is the highest that an agent can ascend and to avoid that they do not resign the following months due to the frustration of not understanding the operation.

customer service for gas and electricity bills for Naturgy Spain

Reduction of complaints: Reduce the number of complaints and recurring problems through the best attention and resolution of customer concerns in the shortest time.