Felix Gomez
Bilingual Customer Service Agent
Professional profile
Responsible , organized , and proactive professional with strong learning abilities , leadership , teamwork , conflict resolution , and customer service skills . Committed to excellence and operational success
Work experience
Assisted candidates with inquiries related to criminal and driving background checks, maintained high standards of confidentiality, and improved customer experience.
Major achievementHandled inbound calls, chats, and emails in English and Spanish, ensuring confidentiality and compliance, and delivering accurate information to enhance customer satisfaction.
Worked to retain customers, resolve technical and billing concerns, and upsell products during interactions.
Major achievementProvided solutions to customer issues, technical support, billing, and retention. Conducted upselling and reduced service cancellations.
Education experience
Instituto universitario de gerencia – venezuela | Profesional
