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William Ferney Nova Rojas

Office Assistant
Skills
(Self-evaluation)
Advanced excel 85%
Big data 65%
Languages
Professional profile

Work experience

Office Assistant
hangar films | August 2020 - February 2022 (1 year 6 months)
Used skills

In charge of receiving invoices and mail in general by electronic and postal means • Execution, drafting, editing and sending of letters, receipts, invoices by e-mail. And/or postal • Organization, classification and filing of documentation, attention to clients and/or suppliers. • Management of office automation tools. • Control of entry and exit of personnel • Monitoring and location of storage and inventory of props, scenery and supplies • Reception and registration of entry and exit of

Call Center Agent
outsoursing | February 2020 - August 2020 (6 months)

In charge of providing customer service by telephone through the inbound line, management of corporate applications and databases for registration. • Classification and consolidation of information; provide advice, information and retention on life and vehicle insurance for clients belonging to the aval group and success group; as well as compliance with call times and indicators.

Agente De Call Center Retencion
accion plus citibank – scotiabank colpatria | April 2018 - April 2019 (1 year)

Responsible for providing customer service by telephone through the inbound line; management of corporate applications and databases for registration. • Classification and consolidation of information; provide advice, information and retention of Credit Cards, Savings Accounts, Currents, Rotating Quota, Life Insurance, Theft, Accidents, Illnesses, Home, as well as compliance with call times and indicators

Major achievement

Contribute to reducing call times (TMO) through good practices in customer service, managing customer requirements, complying with retention indicators.

Education experience
Business Administration
Sena regional cauca | Technician
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