Ana Lucia Valencia Rivera
Commercial Management, Sales and Digital Marketing
Professional profile
Psychologist with over 3 years of experience in B2B and B2C sales, face-to-face and digital business management, closing deals, customer service and loyalty, with skills in digital marketing and content creation
Work experience
Responsible for the entire sales cycle, from consulting, quoting, negotiation, and closing to after-sales follow-up. Manages digital and in-person channels, develops digital content, trains sales staff, and proposes sales strategies.
Major achievementB2B and B2C sales management, closing deals, attending to 50-60 clients daily, quoting, negotiation, handling objections, customer service, consultative selling, coordinating shipments, using WhatsApp Business, Instagram, Facebook, Marketplace and WordPress.
Design and implementation of a psychological first aid manual, facilitation of workshops and community activities, development of communication skills and management of different audiences.
Major achievementDesign and implementation of a psychological first aid manual, facilitation of workshops and community activities, development of communication and teamwork skills.
Individual and group psychological support, design and facilitation of workshops, strengthening of communication skills, active listening and teamwork.
Major achievementDesign and facilitation of workshops, individual and group support, strengthening of communication skills, active listening and handling of situations.
Education experience
Sena | Technician
